Customer Care

Returns:
Your satisfaction is our primary concern. We will do our best to satisfy each and every one of our customers to the best of our ability. Any merchandise in original condition may be returned within 30 days of receipt for a full “no questions asked” refund (shipping charges are not refundable). After 30 days, returns will not be accepted. Please call us directly to obtain a return confirmation authorization. Any items damaged by the customer will not be accepted for a refund. Returned items must be shipped to SolitaireSymbol®International prepaid and insured for full value(delete). Please include name, address, telephone number and invoice number when returning items so we can properly credit your account.

Cancellations:
Orders may be canceled within three days of receipt of the order prior to shipping. Once an order is shipped the customer is responsible to pay for the full shipping charges when refusing the shipment.

Disclaimer:
We make every effort to ensure that all the information on our web site is correct, however, we reserve the right to make changes without prior notice.

Privacy:
Your privacy is important to us. We know it is important to you, and value the confidence you have in SolitaireSymbol®International. We follow generally accepted industry standards to protect the personal information you give to us, both during transmission and once we receive it.

Security:
We maintain security practices designed to ensure the security, integrity, and confidentiality of customer information. We restrict access to your nonpublic personal information to those employees who need access to that information to provide products or services to you. We also maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.